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	<description>Business. Entrepreneurship. Technology. Marketing.</description>
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		<title>HAPPY NEW YEAR!!!</title>
		<link>http://dablitz.wordpress.com/2009/12/31/happy-new-year/</link>
		<comments>http://dablitz.wordpress.com/2009/12/31/happy-new-year/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 13:41:49 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[Dablitz]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=256</guid>
		<description><![CDATA[  Posted in Dablitz<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=256&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">pctan</media:title>
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		<title>BE PREPARED BEFORE YOU LEAP!!!</title>
		<link>http://dablitz.wordpress.com/2009/12/31/be-prepared-before-you-leap/</link>
		<comments>http://dablitz.wordpress.com/2009/12/31/be-prepared-before-you-leap/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 06:06:42 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing ROI]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CRM2.0]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=238</guid>
		<description><![CDATA[Nowadays everybody is hype about the social media. Technology has evolved the way we communicate. But are we ready for this much talk about hype? I have been working rigorously with a client recently. The client has invested heavily in the social media and internet marketing but nothing seems to go as planned. What they [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=238&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">pctan</media:title>
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		<title>The Social Media Buzz</title>
		<link>http://dablitz.wordpress.com/2009/08/31/the-social-media-buzz/</link>
		<comments>http://dablitz.wordpress.com/2009/08/31/the-social-media-buzz/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 14:16:42 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[Dablitz]]></category>
		<category><![CDATA[Digital Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Marketing metrics]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Measurements]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=192</guid>
		<description><![CDATA[Many organizations today are jumping into the bandwagon of social media as one of their marketing tools. What are these social media buzz is all about? Primarily, social media depends on both way interactions between the customers and the organization using technology. Social media can be in many forms such as forum, wikis, blogs, podcasts, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=192&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">pctan</media:title>
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		<title>Is This The Way You Engage Your Customers!!!! – (part 2)</title>
		<link>http://dablitz.wordpress.com/2009/08/16/is-this-the-way-you-engage-your-customers-%e2%80%93-part-2/</link>
		<comments>http://dablitz.wordpress.com/2009/08/16/is-this-the-way-you-engage-your-customers-%e2%80%93-part-2/#comments</comments>
		<pubDate>Sun, 16 Aug 2009 14:14:32 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[Business management]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer experience management]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer touchpoints]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Measurements]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=178</guid>
		<description><![CDATA[In my last blog, I have written on how bad a customer service can be. So to continue with this topic, I would like to write on how we can build customer satisfaction.  Developing the right methods to gauge customer satisfaction for any organizations can be summarized as below:- 1. Understanding the organization’s goals, vision [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=178&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">pctan</media:title>
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		<title>Customer Experience- Is This The Way You Engage Your Customers!!!!</title>
		<link>http://dablitz.wordpress.com/2009/08/08/customer-experience-is-this-the-way-you-engage-your-customers/</link>
		<comments>http://dablitz.wordpress.com/2009/08/08/customer-experience-is-this-the-way-you-engage-your-customers/#comments</comments>
		<pubDate>Sat, 08 Aug 2009 08:12:08 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer experience management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer touchpoints]]></category>
		<category><![CDATA[Marketing Strategy]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=136</guid>
		<description><![CDATA[I had read this blog by the Sales Ninja in regards of sales and customer service and would also like it to be the topic of my latest blog. I guess many of us have experienced these scenarios and it really disgusts us with the sort of service we get. I would like to share the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=136&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">pctan</media:title>
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			<media:title type="html">Wong Kok</media:title>
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		<item>
		<title>Lets Get Back To Basics</title>
		<link>http://dablitz.wordpress.com/2009/07/28/lets-get-back-to-basics/</link>
		<comments>http://dablitz.wordpress.com/2009/07/28/lets-get-back-to-basics/#comments</comments>
		<pubDate>Tue, 28 Jul 2009 14:31:51 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Dablitz]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer touchpoints]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Marketing Analytics]]></category>
		<category><![CDATA[Marketing metrics]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=128</guid>
		<description><![CDATA[With the volatility of the market and the challenges that we are currently facing, sometimes we really need to take a look at some basics to prevent sales from dipping further. Below are some steps that we might be able to use in increasing marketing effectiveness during these challenging times. 1. Check Your Product and Service Mix [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=128&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">pctan</media:title>
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		<title>Customer Database: A Priceless Asset</title>
		<link>http://dablitz.wordpress.com/2009/07/19/customer-database-a-priceless-asset/</link>
		<comments>http://dablitz.wordpress.com/2009/07/19/customer-database-a-priceless-asset/#comments</comments>
		<pubDate>Sun, 19 Jul 2009 06:50:27 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Insights]]></category>
		<category><![CDATA[Database Marketing]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Database]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer experience management]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer touchpoints]]></category>
		<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[Marketing Analytics]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=96</guid>
		<description><![CDATA[Innovation has played a vital role in many years for the success of an organization. However in the present state, reports have shown that more than 80% of new products brought into the market are destined to fail. This shows that innovation is fleeting and capturing competitive advantage is getting tougher. No matter what innovative [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=96&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">pctan</media:title>
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		<title>The Approach On The New World Customers</title>
		<link>http://dablitz.wordpress.com/2009/07/03/the-approach-on-the-new-world-customers/</link>
		<comments>http://dablitz.wordpress.com/2009/07/03/the-approach-on-the-new-world-customers/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 02:52:03 +0000</pubDate>
		<dc:creator>pctan</dc:creator>
				<category><![CDATA[AvaBlitz CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Business management]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer experience management]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer touchpoints]]></category>

		<guid isPermaLink="false">http://dablitz.wordpress.com/?p=89</guid>
		<description><![CDATA[In today’s vulnerable and competitive market conditions, capturing customers has been very challenging and has been one of the major focuses for all businesses. This is because customers have raised their expectations due to the easy access of information and customer loyalty is falling rapidly. These customers have grown with technology and they demand more [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=dablitz.wordpress.com&amp;blog=7315437&amp;post=89&amp;subd=dablitz&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">pctan</media:title>
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